26/02/2016

Service Guide

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Service Guide Explained – Same Day Courier

When choosing a same day courier delivery service Speedy Same Day offers a range of delivery options suited to your own individual requirements. To assist you when choosing one of our services we have listed below a service guide with description of the expected service level for each type of delivery . . . please read below

What is ‘Standard’ delivery

Our most popular ‘low cost’ same day delivery service operates from any UK mainland postcode. We guarantee to deliver your goods within normal business hours Monday to Friday (Deliveries are distance & time permitting). Select this service if your items can be delivered ‘Anytime’ during normal business hours of 09:00 to 18:00. (Timed Collections and Deliveries are Not Permitted on this service)

What is ‘Priority’ delivery

Choose Priority service if you require delivery within a specified time-frame. Generally ‘Priority’ mean your items are prioritised for delivery within a defined time-frame. Priority deliveries are normally completed within 3-4 hours depending upon distance and time factors. For instance a priority service in London will be subject to traffic and congestion, whereas the same service in rural hampshire would not be subject to the same traffic levels. Our priority service guarantees the courier will have no more than two other deliveries or collections en-route. Any booking made that is ‘Priority’ will be delivered first before any other delivery. (Deliveries are distance & time permitting)

What is ‘Dedicated’ delivery [special request, call us]

Our fastest ‘Premium’ sameday delivery solution operates 24-hours, 365 days a year from any mainland postcode address in the UK. This service provides a ‘Dedicated Vehicle/Courier’ to collect your goods within the hour. This service guarantees delivery will go direct by a single courier (solo) from door-to-door WITHOUT any stops or diversions. Choose this service for the shortest delivery time (pending road conditions) anywhere in the country. (Timed Collections/Deliveries available subject to surcharge)

Important Reminder

Please remember our couriers are the best in the business, however we are not super-human and therefore unable to break the national speed limit or fly to the delivery destination. We do however guarantee to expedite your delivery by road in the shortest possible time. Please remember our couriers receive no special treatment and are subject to the same delays and road closures that we all hate from time to time. We will do our best to deliver your items as quickly as possible in all weather 24/7, 365 days a year.

same day delivery service